Error code: x89

Internal designation: EC_BACKUP_FAILED

Description: Prior to downloading the updates from the updates server, an attempt to make a backup copy of the files to be updated failed.

To identify the possible cause and the circumstances of the error, refer to the Dr.Web for UNIX log (by default, it is located in the /var/log/syslog file or the /var/log/messages file, depending on OS). Also, you can use the command drweb-ctl log.

Resolving the error

1.Check the path to the directory that stores backup copies of the files that are updated. Change the path, if necessary (the BackupDir parameter in the [Update] section of the configuration file).

To view and change the path, go to the Updater page of the web interface (if it is installed).

You also can use the commands of the command-line management tool.

To view current parameter value, execute the command:

$ drweb-ctl cfshow Update.BackupDir

To set a new parameter value, execute the command:

# drweb-ctl cfset Update.BackupDir <new path>

To restore the parameter value to the default, execute the command:

# drweb-ctl cfset Update.BackupDir -r

2.Update virus databases:

click Update on the Main page of the web interface, if installed;

or execute the command:

$ drweb-ctl update

3.If the error persists, check whether the user under whose account the Dr.Web Updater component is running has a write permission to the directory specified in the BackupDir. The name of this user is specified in the RunAsUser parameter. If necessary, change the user specified in the RunAsUser parameter or grant the missing permissions in the directory properties.

4.If the error persists, reinstall the drweb-update package.

For details on how to install and uninstall Dr.Web for UNIX or its components, refer to sections “Installation Procedure” and “Uninstalling the Product” in Administrator Manual.

Full version of Administrator Manual for Dr.Web for UNIX is available:

At Doctor Web official website https://download.drweb.com/doc/ (Internet connection is required).

You can view a PDF file in the <opt_dir>/share/doc directory (the suffix in the name indicates the language).